Terms and conditions
Nobilis Rum ApS
Nederbyvænget 156
6100 Haderslev
mail@nobilisrum.dk
Business reg. no.: DK42109177
Payment
Nobilis Rum ApS accepts online payments by Visa Card and Mastercard.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.
All amounts on the website include VAT and excise duty.
The website uses Danish Kroner (DKK) for pricing.
Nobilis Rum ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by other outsiders.
Nobilis Rum ApS’s own website also uses encryption with SSL protocol.
Delivery
The delivery time for your order is usually 5 – 10 business days.
Nobilis Rum ApS ships goods with the following: GLS – Business, GLS – Private, GLS – Parcel.
Right of return
There is a 14-day full right of return on items purchased on the website unless otherwise agreed or stated in your order.
The 14-day period starts on the day the order is delivered.
You will bear any return costs yourself for returning the goods to us.
Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of return.
Requests for the use of the right of return must be sent by email mail@nobilisrum.dk. The notice must clearly state your wish to exercise the right of return
State of product when returning
You are liable for the deterioration of the value of the item. This means that we must receive the item in the same condition as you received it. If not, you will receive a small part or none of the purchase amount back. It is up to Nobilis Rum ApS to assess the condition of the product.
Right of complaint
There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing.
Complaint regarding defective product must be reported to Nobilis Rum ApS within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. We reimburse reasonable shipping costs.
Upon return, contact the company:
Nobilis Rum ApS
Nederbyvænget 156
6100 Haderslev
mail@nobilisrum.dk
Customer & Privacy policy
We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.
In order for you to enter into an agreement with Nobilis Rum ApS, we need the following information:
– Name
– Address
– Phone number
– E-mail address
We register your personal information for the purpose of being able to deliver the item to you.
The personal information is registered with Nobilis Rum ApS and stored for up to five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why.
The director and the employees of Nobilis Rum ApS have access to the information that is registered about you.
The data responsible for Nobilis Rum ApS is: Kenneth Autzen
We do not store and transmit customer information encrypted.
As registered with Nobilis Rum ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to mail@nobilisrum.dk.
Cookies
At https://nobilisrum.dk/ cookies are used for the purpose of optimizing the website and its functionality, and thus make the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.
Log statistics
We use a log statistic at https://nobilisrum.dk/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it abandoned, etc.
The log statistics are only used for the purpose of optimizing Nobilis Rum ApS’s website.
Customer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Complaints
Complaints about products can be sent to:
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaints platform.
ec.europa.eu
In the event of a complaint, our email address must be stated: mail@nobilisrum.dk and the website on which you purchased the item.
